How to make customers happy is a question that I hear asked nearly every day by clients in the network marketing industry. Many people are quick to blame everything from the market, the marketing, or their own sales techniques for their poor results, but the real reason people aren’t getting the results they want can be much simpler than any of these.
The truth is, most people don’t know how to make customers happy. They seem to understand the importance of having a product or service that is useful and of high quality, but if they were able to tweak one aspect of the business to achieve these results, then they would be able to realize their goals and feel good about themselves.
Let’s take a look at the top 3 things you can do to make customers happy. Happy customers are your most valuable asset. They are your most important source of advertisement, not to mention word-of-mouth advertising. This occurs through recommendations, 5-star reviews, and word-of-mouth testimonials.
Studies have discovered that it actually costs 6 times more for a new client to stay an existing one than it does to maintain an existing one, primarily because of the less than stellar customer service they receive. You must consistently deliver excellent customer service.
In order to make customers happy, you must engage them in a dialogue that is positive, helpful and creates a lasting, positive memory. In today’s society, it seems that customer service is being sacrificed almost on a daily basis. This is why many people leave companies to start new businesses that provide stellar customer service.
Unfortunately, while your customers may have left, the likelihood is that they will soon come back-and in the near future, they may refer others to your company as well. Customers expect and deserve outstanding customer service.
There is nothing more frustrating for a customer than having to wait on hold for an elongated period of time, only to be told that they can’t speak with the person who answered the phone because she was taking care of other calls. This type of customer service is unacceptable. If you want to know how to make customers happy, treat all customers like they are royalty.
Remember that they are there to pay you, so treat them as such. The sooner they feel appreciated, the more likely they will be to come back to your company and recommend it to their friends and coworkers. You must have a strong customer service team in place if you want to build a loyal customer base.
Customer loyalty begins with the attitude of the people in your organization. Do you believe in treating every customer like a king or queen? If not, it is time for you and your company to change this attitude. Treating others the same way you would like to be treated is the number one way to build customer loyalty, as outlined by Lesley Montoya.
You can not only hire the best workers, but you must make customers happy in order to retain them. The best way to make customers happy is through a customer loyalty program. A customer loyalty program encourages your current customers to purchase again from you and recommends your services to others.
If you want to know how to make customers happy, then start a customer service program today. The final piece of information that will help you understand how to make customers happy is networking. The online world is fast becoming a dangerous place for businesses. Hackers are targeting companies that do not have the most up-to-date security in place.
These companies may not even have a website, much less a customer service team. However, by promoting your company on social media platforms like Facebook and Twitter, you will gain a lot of attention and potential new customers.
Social media is one of the most popular areas of social interaction today. If you want your business to grow to the next level, then you need to make sure that you get involved with social media. Your customers will also appreciate the information that you post on social media websites.
By using customer support or a customer loyalty program along with social media, you will be able to promote your business without having to spend a lot of money on advertising.